Returns & Exchanges
At PuppyPad, we want you and your pup to love every outfit. If you are not completely satisfied with your purchase, we offer easy returns and exchanges within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email to ensure a smooth transit back to our warehouse.
Pack the Garments
Place the unwashed and unworn items, including all original tags and packaging, securely into a shipping box or mailer.
Drop Off and Track
Hand your package to the designated carrier; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing