Frequently Asked Questions
Everything you need to know about shopping with PuppyPad.
How do I determine the right size for my pet?
We provide a detailed size guide on every product page. We recommend measuring your pet's neck, chest, and length while they are standing to ensure the most comfortable fit for our apparel.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the clothing is free of pet hair and odors to be eligible for a full refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location, usually ranging from 10-15 business days.
Are the materials used safe for sensitive skin?
Yes, all PuppyPad garments are crafted from high-quality, hypoallergenic fabrics like organic cotton and breathable mesh to prevent irritation and ensure maximum comfort.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.
Do you offer seasonal collections?
Yes, we launch exclusive seasonal collections four times a year, featuring weather-appropriate styles ranging from summer cooling vests to winter puffer coats.